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Last updated: 2026-07-05

1. Who we are

This Privacy Policy explains how Veblot Ltd (“Veblot Ltd”, “we”, “us”, “our”), trading as VBL Cast, collects and uses personal data when you visit https://www.vblcast.com/, create an account, purchase a subscription, or use our internet radio streaming services.

Data controller: Veblot Ltd
Registered address: 25 Martiou 14, Nicosia, Cyprus
Company registration number: HE 470699
VAT number: CY60133350P
Privacy contact: [email protected]

2. Scope

This policy applies to customers, website visitors, and account holders who use our Shoutcast / CentovaCast streaming hosting platform, website, client area, checkout, and related support channels.

3. Personal data we collect
3.1 Account and identity data
  • Username, email address, and password (stored in hashed form)
  • Email verification status and verification tokens
  • Profile information you choose to provide (for example, profile picture)
  • Privacy policy consent at registration
3.2 Billing and order data
  • Name, billing address, country, phone number, and company details entered at checkout
  • Order history, invoices, subscription plan, billing cycle, and payment status
  • Payment references and transaction IDs from our payment providers
3.3 Streaming service data
  • CentovaCast account username, passwords, stream configuration, server address, port, mount point, and stream status
  • Stream title and connection details shown in your client area
  • Provisioning, suspension, and deletion records linked to your subscription
3.4 Technical and security data
  • IP address, browser type, device information, and log data
  • Session, authentication, and shopping cart cookies
  • Security logs related to login attempts, registration rate limits, and fraud prevention
  • Server, cache, and backup logs generated by our hosting infrastructure
3.5 Communications
  • Support requests and emails you send to us
  • Contact form submissions, if you use them on the website
  • Transactional emails such as account verification, order confirmations, renewal notices, and payment failure alerts
4. How we use personal data

We use personal data to:

  • Create and manage your account
  • Verify your email address before account access, where enabled
  • Process orders, subscriptions, renewals, and refunds
  • Provision, operate, suspend, and terminate streaming services
  • Provide customer support and service notifications
  • Maintain website security and prevent abuse
  • Comply with legal, tax, and accounting obligations
  • Improve our website and services, where permitted by law
5. Legal bases for processing (GDPR)

Where the GDPR applies, we rely on the following legal bases:

  • Contract: to provide the services you purchase and manage your subscription
  • Legal obligation: for tax, accounting, fraud prevention, and regulatory compliance
  • Legitimate interests: to secure our platform, prevent misuse, and improve service reliability, balanced against your rights
  • Consent: where required, for example privacy policy acceptance at registration and non-essential cookies where applicable
6. Payment processors

Payments are processed by third-party payment providers such as Viva.com, and where enabled Stripe and/or PayPal. We do not store full payment card numbers on our servers. Payment providers process data under their own privacy policies and may transfer data outside your country.

7. Service providers and subprocessors

We use trusted providers to operate our business, including:

  • CentovaCast streaming infrastructure and hosting partners
  • Website hosting and server infrastructure
  • Email delivery providers
  • Payment processors listed above
  • Backup, caching, and performance services (for example, backup and caching tools used to operate the website)
  • Website builder and support tools necessary to run VBL Cast

These providers may process personal data only as needed to deliver their services to us and are required to protect it appropriately.

8. International transfers

Some providers may process data outside the European Economic Area (EEA), including in the United States. Where required, we use appropriate safeguards such as Standard Contractual Clauses or equivalent mechanisms offered by our providers.

9. Retention

We retain personal data only as long as necessary for the purposes described above, including:

  • Account data: for the life of your account and for a reasonable period afterward
  • Billing and tax records: as required by applicable law, typically up to 7 years
  • Streaming credentials and service logs: for the duration of the active service and limited periods thereafter for support and security
  • Security and server logs: for limited periods unless needed for incident investigation
10. Your rights

If you are in the EEA, UK, or another jurisdiction with similar privacy laws, you may have the right to:

  • Access your personal data
  • Rectify inaccurate data
  • Erase data in certain circumstances
  • Restrict or object to processing in certain circumstances
  • Data portability, where applicable
  • Withdraw consent where processing is based on consent
  • Lodge a complaint with a supervisory authority

To exercise your rights, contact us at [email protected]. We may need to verify your identity before responding.

Supervisory authority: Office of the Commissioner for Personal Data Protection (Cyprus)

11. Cookies

We use cookies and similar technologies as described in our Cookie Policy.

12. Children

Our services are not directed to children under 16, and we do not knowingly collect personal data from children. If you believe a child has provided us data, contact us and we will delete it where required.

13. Security

We implement appropriate technical and organizational measures to protect personal data, including access controls, encryption where appropriate, and secure handling of streaming credentials. No online service can guarantee absolute security.

14. Automated decision-making

We do not make decisions based solely on automated processing that produce legal or similarly significant effects on you.

15. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page with an updated date.

16. Contact

For privacy questions or requests: [email protected]
For general support: [email protected]